The products we sell on our platform are digital goods and cannot be returned, so your entitlement to a refund is designed with this in mind. Thus, refunds are generally not possible. The only exception is in the event of account/credit card fraud, which is described in detail below.

We explicitly highlight that we do not give any refunds in situations as listed below:

  • You do not want it after you have downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You are not able to open the product since you do not have the sufficient software
  • You simply changed your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).


In case of any fraud regarding your credit card, please contact us with as detailed information as possible. We will make sure to reimburse you the fees of the transaction.